Exposing App Store's refunds secrets

Exposing App Store's refunds secrets

About the company

Adapty

SaaS, Dev tool

Adapty helps mobile app teams manage and grow their subscription revenue. It provides tools to run paywalls, experiments, and analytics so teams can understand what drives conversions and retention.

✦ Capabilities ✦

  • Content Writing

  • Go-to-market

  • Positioning Strategy

✦ Tools ✦

  • Figma

    Figma

    Figma

  • OpenAI

    OpenAI

    OpenAI

  • Perplexity

    Perplexity

    Perplexity

  • Figma

  • OpenAI

  • Perplexity

✧ ✧ ✧

Context

What I did

Outcome

In early 2025, Adapty launched Refund Saver, a new feature designed to help app teams automatically handle App Store refund disputes and recover lost revenue.

At launch, Refund Saver faced two challenges:

  • Low awareness: Most app teams didn’t fully understand how Apple’s refund system worked or how much revenue it silently eroded.

  • High complexity: Refunds sit at the intersection of product, revenue, compliance, and infrastructure, making them difficult to explain clearly without overwhelming users.

I was brought in as a content writer to support the go-to-market effort by creating a three-part launch series that would introduce the problem, explain the product, and justify adoption in revenue terms.

Context

What I did

Outcome

In early 2025, Adapty launched Refund Saver, a new feature designed to help app teams automatically handle App Store refund disputes and recover lost revenue.

At launch, Refund Saver faced two challenges:

  • Low awareness: Most app teams didn’t fully understand how Apple’s refund system worked or how much revenue it silently eroded.

  • High complexity: Refunds sit at the intersection of product, revenue, compliance, and infrastructure, making them difficult to explain clearly without overwhelming users.

I was brought in as a content writer to support the go-to-market effort by creating a three-part launch series that would introduce the problem, explain the product, and justify adoption in revenue terms.

Context

What I did

Outcome

In early 2025, Adapty launched Refund Saver, a new feature designed to help app teams automatically handle App Store refund disputes and recover lost revenue.

At launch, Refund Saver faced two challenges:

  • Low awareness: Most app teams didn’t fully understand how Apple’s refund system worked or how much revenue it silently eroded.

  • High complexity: Refunds sit at the intersection of product, revenue, compliance, and infrastructure, making them difficult to explain clearly without overwhelming users.

I was brought in as a content writer to support the go-to-market effort by creating a three-part launch series that would introduce the problem, explain the product, and justify adoption in revenue terms.

Context

What I did

Outcome

In early 2025, Adapty launched Refund Saver, a new feature designed to help app teams automatically handle App Store refund disputes and recover lost revenue.

At launch, Refund Saver faced two challenges:

  • Low awareness: Most app teams didn’t fully understand how Apple’s refund system worked or how much revenue it silently eroded.

  • High complexity: Refunds sit at the intersection of product, revenue, compliance, and infrastructure, making them difficult to explain clearly without overwhelming users.

I was brought in as a content writer to support the go-to-market effort by creating a three-part launch series that would introduce the problem, explain the product, and justify adoption in revenue terms.

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